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Technical Support

AOL Support

If you are having problems with any element of AOL up to the point where you see the Unimatic and Apollo screens, contact AOL customer support at 1-877-340-1014 from within the United States or (703) 476-0514 from outside the United States.

United Airlines Support

If you are having problems with Unimatic and/or Apollo after they appear on your screen (after the point of Unimatic/Apollo sign-on) contact the United Support Desk at 1-800-255-5801.

3rd Party Software Support

If you are using a 3rd party software program to connect to Unimatic you must contact the vendor directly: Bidplus: www.bidplus.com | Unimatic Add On: www.goual.com | VB2000/VirtualBid: www.scottsware.com

Articles

Unimatic Connection Problems
Troubleshoots the most common connection problems with Unimatic.
10 F/A Computer Tips
Here are some computer tips we think you'll find useful.
Access Unimatic With Free AOL
How to access Unimatic with a free AOL account.
Great ESC ESC 1 2 Mystery
Using ESC ESC 1 2 to view the IBS or ASNSHO screens from home.
Macintosh Instructions
Read if you use a Mac and have trouble accessing either Unimatic or Skynet.
Print Bid Packages from AOL
How to print the AOL Bid Packages.
SkyNet Fix for Windows Vista
Enables you to access SkyNet on a default installation of Windows Vista.
Unimatic Commands
All the Unimatic commands.
Unimatic Tutorial
Complete Unimatic tutorial and info.
Unimatic Fix for Windows Vista
Enables you to access Unimatic on a default installation of Windows Vista.

Still Cannot Access Unimatic/Apollo?

If, after visiting this Web site, you still cannot access Unimatic/Apollo, then try these ten steps:

  1. Make sure you have a valid AOL account.  Remember, you do not need the actual AOL software installed on your computer, but you must have a United account with America Online. More about this »
  2. Review all the documentation on this site carefully.
  3. If you are getting 'authentication' errors, try and do this »
  4. Check out the technical resources at www.bidplus.com.
  5. Make sure your computer is plugged in.  That can solve lots of problems.
  6. Calm down, take a deep breath, and call AOL for technical assistance if you cannot get the Unimatic screen to appear. Use 1-877-340-1014 from within the United States or (703) 476-0514 from outside the United States.  You may be on hold forever.  Have a good book or TV program to watch while you get a neck cramp.
  7. Grab a cup of Java and repeat step #2.
  8. Play a quick game of Tetris to get away from this Unimatic/Apollo nonsense.
  9. Throw your computer out the window, and realize that there's a whole world outside made up of lolipops, puppies, flowers, springtime joy and OK OK, then go to Step 10 below:
  10. Go down to the airport and access Unimatic from there---provided you can find a workable printer/computer combination (more luck finding the Lost Ark).  Besides, you may as well pick up your paystub and watch the RET slide-raft video anyway.

Constructing Unimatic - Circa 1947 Constructing Unimatic -- Circa 1947

Please note: I did not create the Unimatic system.  In fact, United aircraft probably still had propellers when the Unimatic engineers pitched that computer system to United.  This was long before Yours Truly was visiting Unimaticland and setting up Aux Galleys.

I'm simply providing as many helpful resources here as possible for the JSN readers.  If you know of any other ideas or tips, let me know and I'll publish them.  Sorry, but I can not provide technical support via e-mail---you'll need to contact AOL, United, or the nearest computer geek on an adjacent jumpseat.

Therefore, please use the information contained herein at your own risk!  In other words, if you screw up your computer, don't blame us.

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