AOL FIX -- If All Else Fails

The 2 most common problems encountered are problems with the automatic downloading/installing of the Sun JRE, and hanging at "Connecting to System A/B," without getting the Serurity Warning for Core Technologies, after the Sun JRE has been installed.

For the problems with the automatic download/install of the Sun JRE, start by checking the Add/Remove Programs to see if any previous versions of Java are listed, and if present having them uninstalled. Next, check the Downloaded Program Files for any Java, damaged, or unknowd files, and delete them. If the automatic download/install still fails, then use the manual "Offline installation" from the Sun Java web site.

To uninstall the Sun JRE:

1. Click on START, (Windows 98, ME, 2000 select SETTINGS).
2. Click on CONTROL PANEL.
3. Double-click on JAVA PLUG-IN icon (Windows XP users may need to "Switch to Classic View").
4. Double-click on ADD/REMOVE PROGRAMS.
5. Scroll through the list of programs and highlight Java 2 Runtime.
6. Depending on your version of Windows, click Add/Remove (Win 9x, ME, 2000), or Change/Remove (Windows XP), and follow the uninstall prompts.
7. Shut down and restart your computer.

To delete the Java Runtime file from the Downloaded Program Files:

1. Click START.
2. Select SETTINGS.
3. Click on CONTROL PANEL.
4. In the Control Panel double-click on INTERNET OPTIONS.
5. In the Internet Properties Window, in the center where it says "Temporary Internet Files," click on the SETTINGS button.
6. At the bottom click on VIEW OBJECTS.
7. Click on the "Java Runtime Environment" file so it is highlighted.
8. Go to the top, click on FILE, then click REMOVE PROGRAM FILE, click OK or YES to delete.
9. Repeat steps 7. and 8. until Java files are deleted, as well as any files listed as "Unknown" or "Damaged."

Manual "Offline instructions" for the Sun JRE, right from Sun's web site.
You can also use Windows Offline installation to install the JRE. Offline installation contains all the files you need. Go to: http://www.java.com/en/download/manual.jsp and click on Windows Offline Installation to download the file.

When prompted, please choose "Save" in the download dialog box, and save the download package in a convenient place (e.g. save on the desktop). Do NOT choose to "Open". Then double click on the downloaded installation file to start the installation process.

Connecting to Sytesm A/B Problems

For problems where the connection process hangs at the "Connecting to Sytesm A/B" where the Security Warning for Core Technologies never appears, try deleting the Temporary Internet Files and Cookies, the old CTC Bridge UTS file, clearing the Security Certificates, reset the Internet Explorer browser settings, and adjust the Sun JRE settings.

To delete the Temporary Internet Files and Cookies:

1. Click START.
2. Select SETTINGS.
3. Click on CONTROL PANEL.
4. In the Control Panel double-click on INTERNET OPTIONS.
5. In the Internet Properties Window, in the center where it says "Temporary Internet Files," click on the SETTINGS button.
6. At the bottom of the Settings window, click on the VIEW FILES button.
7. When the next window opens, go to the top, click on EDIT, then click on SELECT ALL.
8. Go back to the top, and click FILE, then click DELETE.
9. Click OK, or YES to delete the selected cookies.

To delete the CTC Bridge UTC file:

1. Click START.
2. Select SETTINGS.
3. Click on CONTROL PANEL.
4. In the Control Panel double-click on INTERNET OPTIONS.
5. In the Internet Properties Window, in the center where it says "Temporary Internet Files," click on the SETTINGS button.
6. At the bottom click on VIEW OBJECTS.
7. Click on the "CTC Bridge UTS" file so it is highlighted.
8. Go to the top, click on FILE, then click REMOVE PROGRAM FILE.
9. Click OK, or YES.

To clear the Security Certificates:

1. Click on START
2. Select SETTINGS
3. Click on CONTROL PANEL
4. Double-click on INTERNET OPTIONS
5. Click on the CONTENT tab
6. Where it says "Certificates" click on the PUBLISHERS button 7. Highlight the files one at a time, and click remove until they are gone. Note: your computer will rebuild these if they are needed.
7. Click CLOSE.

To reset your Internet Explorer settings.

1. Click on START, click on SETTINGS, click on CONTROL PANEL
2. Double-click on INTERNET OPTIONS (for Windows XP users, go to the upper left hand corner and click on the link "Switch to Classic View")
3. Click on the SECURITY tab, go to the bottom and click on the DEFAULT LEVEL button (if the button is greyed out, continue to the next step)
4. For Internet Explorer 6.0 users, click on the PRIVACY tab, click on the ADVANCED button, put a check by "Override automatic cookie handling," leave First Party, and Third Party cookies on accept, put a check by "Always allow session cookies, click OK
5. Click on the CONTENT tab, where it says "Certificates" click on the PUBLISHERS button, remove/delete contents, click CLOSE
6. Click on the PROGRAMS tab, toward the bottom put a check by "Ineternet Explorer should check to see whether it is the default browser," right above this click on the RESET WEB SETTINGS button, click YES, and click OK
7. Click APPLY, then click OK.

To set the correct setting for your Sun JRE:

1. Click on START, (Windows 98, ME, 2000 select SETTINGS)
2. Click on CONTROL PANEL.
3. Double-click on JAVA PLUG-IN icon (Windows XP users may need to "Switch to Classic View").
4. When the Plug-in control panel opens, click on the ADVANCED tab.
5. In the Java Runtim Environment area, change the "Use Java Plug-in Default" to "JRE 1.4.2_0x in C:\...." in the drop down box.
6. Click APPLY

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